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How are service industries using Twitter?

6 Feb, 2009 McKell Naelge

twit_terx-large

In this article, appearing in USA TODAY, we learn how “hotels, airlines, airports and other travel companies are joining the Twitter community” to pitch services, update travel conditions, and respond directly to the individual needs of customers.

In essence, they’re “finding the mobile nature of Twitter technology is ideal for talking to travelers.”

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