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Forrester Research Says Social Web Now Mainstream

27 Oct, 2008 McKell Naegle

U.S. consumers are flocking to use social networks and other participatory venues to the extent that the activity is now mainstream, according to Forrester Research.

The company’s polling indicates 2008 has marked significant growth for social media, with a decided majority of users now taking part. A consumer poll done in the second quarter found that 75 percent of Internet users participate in some form of social media, up from 56 percent in 2007.

Adoption rates vary by the type of activity. For example, Forrester found large growth in participation among those reading blogs and writing product reviews. “Spectator” rates jumped from 48 percent to 69 percent. Likewise, those identifying themselves as “critics” increased from 25 percent to 37 percent.

Yet other areas saw more modest increases. Maintaining RSS feeds and tagging Internet content remain far from the norm. Just 19 percent fell into that “collector” category, up from 12 percent a year ago.

Rates of content creation have slowed considerably. Those publishing a blog or personal Web page saw incremental growth: 21 percent versus 18 percent. In fact, blogging grew just 10 percent, well behind the 39 percent growth in starting a social network profile. Still, blogs remain a highly popular form of social media: 48 percent of respondents said they have read one, a nearly 50 percent increase from 2007.

In another sign that social media has gone mainstream, Forrester found the participation gap narrowing among age groups, though younger demographics still rate higher. Forrester found 35-44-year-olds increasingly entered the ranks of critics, joiners and spectators.

“The novelty of today’s social technologies will eventually wear off, and consumer adoption will plateau as all new media eventually do,” Forrester analyst Josh Bernoff writes. “But consumers will expect marketers to continue the relationship they’ve formed over time and still listen to what they have to say.”

See the AdWeek article HERE.

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